Pick Up the Phone & Put Down the Email

Talking to someone directly is so much better than email.  You get to hear the inflection in their voice.  You get to talk things out and work through issues.  You get to achieve goals in a fraction of the time it would take to do it via email. ...

Make the Diffficult Call

I recently posted a video about making the difficult call.  If you have a hard message to deliver or you need to give someone bad news, don’t delay the phone call.  When you make that call to the friend, colleague, client, consultant, vendor, or family...