Some Amazon Fresh customers are slamming the grocery-delivery service over disappearing and ruined orders, and it raises questions about its future.
Some customers are saying that Amazon Fresh is growing rotten.
The online grocery-delivery service has undergone many changes in the past year, and it’s racking up poor customer reviews as its future — and its place within the Amazon Prime ecosystem — is increasingly being questioned.
Business Insider spoke with more than a dozen Amazon Fresh customers who said they had experienced issues with the service in places like Los Angeles, New York, and Washington, DC. These customers complained of poor-quality and even spoiled produce, orders being packed incorrectly or illogically, canceled or late deliveries, and regularly missing items.